DATA CONFIDENTIALITY AND PERSONAL DATA PROCESSING POLICY

At HOPLIX, we pay great attention to privacy. We believe in transparency and are committed to being clear about our privacy practices.

Data Controller

HOPLIX SRL with registered office at VIA ANTINIANA 2/I SCALA D . 2 Piano, 80078 POZZUOLI (NA) - ITALIA – Tax Code and VAT Number 09217461210 E-mail: [email protected], represented by its legal representative.

For any communication relating to the processing of your personal data (including the exercise of rights provided for by the GDPR), users may contact the Data Controller using the contact details indicated above. You may request the updated list of appointed data processors.

What personal data are collected and when:

In order to provide the products or services requested by customers, certain personal data may be required:

• When creating an account on HOPLIX
• When making purchases
• When subscribing to the newsletter
• When participating in events or contests
• When contacting staff through the website forms

This personal data includes:

• Login and account data
• Contact and billing data
• Personal data and purchase history
• Information relating to orders and payments
• Images, photos and videos
• Data relating to physical characteristics

The provision of personal data is optional; however, failure to provide such data may result in the inability to use certain services.

How personal data are processed and for what purposes

• Provision of requested services
• Informational and promotional communications (soft spam) pursuant to Art. 130, paragraph 4, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018
• Administrative, accounting and technical management
• Other purposes subject to explicit consent

Data retention

Personal data are retained for the time necessary to achieve the purposes for which they were collected, unless otherwise required by law.

Data relating to minors

HOPLIX does not intentionally collect personal data from minors under the age of 13. Should this occur, the data will be deleted as soon as possible, unless retention is required by law.

Management and protection of personal data

Personal data are not disclosed and are processed in compliance with the security measures provided for by the GDPR. Services are hosted on cloud infrastructures (AWS).

Encryption and security

Data are transmitted via SSL protocol. HOPLIX adopts appropriate technical and organizational measures to protect personal data.

Parties who may become aware of the data

Data may be processed by authorized personnel or by third parties appointed as data processors (IT providers, hosting providers, couriers, consultants).

Links to other websites and services

The website may contain links to external websites over which HOPLIX has no control.

Google Analytics

The website uses Google Analytics for statistical purposes. For more information, please consult the Cookie Policy.

Data subject rights – Right to erasure

Pursuant to Articles 15–22 of Regulation (EU) 2016/679, the Data Subject has the right to obtain:

• access to their personal data
• rectification or updating of data
• erasure of personal data concerning them (right to be forgotten – Art. 17 GDPR)
• restriction of or objection to processing
• data portability
• withdrawal of consent at any time

Requests may be sent to [email protected]. The Data Controller will respond within 30 days of receipt.

Request for data deletion (Facebook Login)

Users who have logged in via Facebook Login may request the deletion of their personal data at any time, including data obtained through Facebook, by sending a request to [email protected].

The request must include:

• first and last name
• email address used for login
• explicit request to delete data associated with the account and Facebook login

Once the request is received, HOPLIX will delete the personal data within 30 days, unless retention is required by law.

In some cases, the right to erasure may not be exercised, for example where processing is necessary to comply with a legal obligation, for reasons of public interest, for the establishment or exercise of legal claims, or for the exercise of freedom of expression and information.

Updates to this policy

This policy is updated as of January 2026 and may be subject to changes.

COOKIE AND PRIVACY

Cookies are small text files that are sent to your device; some are persistent and are stored until expiration, while others are session cookies and are deleted when you leave the site.

Our website uses cookies to distinguish you from other users of the site. This helps us ensure a better experience on the site and allows us to improve it. Cookies enable you to take advantage of some essential features of our website. For example, if you block or otherwise reject our cookies, you will not be able to add items to your cart, proceed to checkout, or log in. By continuing to browse, you consent to the use of cookies.

HOPLIX also uses cookies for other purposes, including:
identifying you at the time of authentication on the Site. In this way, HOPLIX can provide product recommendat