Go to App in your Tik Tok account, look for the Hoplix integration "HoplixPod", and install it. After installation, log in with your Hoplix account and follow the instructions to sync your products.
Yes, you need a Hoplix account to use the integration and to manage your personalized products.
With this integration, you can expand your store's catalog without inventory costs, reduce order management time, and have a fully automated sales flow. In addition, it is a perfect solution for those who want to start a Print on Demand business without initial investments.
Your customers pay you on Tik Tok, while you pay Hoplix only for orders actually placed. Prices depend on the items selected.
When a customer buys a product on Tik Tok, the order is automatically sent to Hoplix for production and shipping.
For any technical issue or question about the integration, you can contact Hoplix support or consult the guides available in the support section.
It depends on TikTok Shop's privacy rules. TikTok may mask the name, phone number and address, especially when the order is set up as Shipped via Platform or TikTok Shipping. To use Hoplix correctly, the recommended mode is Shipped by Seller (Seller Shipping).
To use Hoplix as your production and fulfillment partner, the recommended mode is Shipped by Seller / Seller Shipping. This mode means that shipping is handled by the seller or by an external partner such as Hoplix.
Log in to the TikTok Shop Seller Center, open the order detail and check the shipping method. Check if there is an eye icon to view or request customer data. If you can't see them, open a TikTok Shop ticket and correct the shipping configuration for future orders.
Go to TikTok Shop Seller Center, Orders section, then Manage Orders, open the order and check the shipping / fulfillment section. The name may vary depending on the panel language: look for entries such as Shipped by Seller, Seller Shipping, Shipped via Platform, TikTok Shipping or Platform Shipping.
To create a shipment, the carrier needs real and complete data. An address with asterisks (e.g. Via Ma***, Tel ******123) is not valid and does not allow a correct delivery. Retrieve the complete data from the Seller Center or contact TikTok Shop to request access.
No. When TikTok sends masked data via API, Hoplix receives exactly what TikTok makes available and cannot reconstruct hidden data. The recovery must take place from the TikTok Shop Seller Center or through TikTok support.
TikTok Shop connected to Hoplix, orders handled as Shipped by Seller / Seller Shipping, production handled by Hoplix, shipping handled by Hoplix, tracking updated on the order. This is the most suitable setup for working with an external print on demand and fulfillment partner.
Always send: TikTok Shop Order ID, shop name, order date and status, shipping method (Shipped by Seller vs Shipped via Platform), screenshot of the order detail, screenshot of masked customer data, screenshot of shipping settings and any response received from TikTok Shop.